Privacy policy
Obsidian Threads
Effective Date: March 17, 2026
This Privacy Policy describes how Obsidian Threads collects, uses, and shares information about you when you visit our website, place an order, or otherwise interact with us. By using our store, you agree to the practices described in this policy.
1. Information We Collect
When you interact with our store, we may collect the following types of information:
Information You Provide Directly
• Full name and contact details (email address, phone number)
• Billing and shipping address
• Payment information (processed securely through third-party payment processors — we do not store your card details)
• Order history and purchase details
• Any messages or communications you send us
Information Collected Automatically
• IP address and browser type
• Device information and operating system
• Pages visited, time spent on site, and referring URLs
• Cookie data and browsing behavior on our site
2. How We Use Your Information
We use the information we collect for the following purposes:
• To process and fulfill your orders, including pre-orders
• To communicate with you about your order status, shipping updates, and estimated delivery timelines
• To respond to your questions, requests, or concerns
• To send marketing communications if you have opted in (you may opt out at any time)
• To improve our website, products, and overall customer experience
• To comply with legal obligations and prevent fraud
3. Pre-Order Policy & Data
When you place a pre-order, we collect and store your payment and shipping information in order to fulfill your order once inventory becomes available. By placing a pre-order, you acknowledge:
• Your payment will be collected at the time of purchase
• Estimated ship dates are provided in good faith but may be subject to change
• You will be notified of any significant delays or changes to your order
• In the event we are unable to fulfill a pre-order, a full refund will be issued promptly
We will never use your pre-order data for any purpose beyond fulfilling your order and communicating with you about it.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our store. These include:
• Shopify (e-commerce platform and data hosting)
• Payment processors such as Stripe or PayPal
• Shipping carriers such as UPS, FedEx, DHL, and USPS
• Email marketing platforms (only if you have opted in)
These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
Legal Requirements
We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights or the safety of others.
5. International Orders
If you place an order for international shipping, please be aware of the following:
• Your order information will be shared with international shipping carriers and customs authorities as required by law
• Your data may be transferred to and processed in countries outside of your own, which may have different data protection laws
• All international orders are final sale. Due to the complexity and cost of international return shipping, we do not accept returns or exchanges on international orders except in cases where an item arrives defective or damaged
• If your item arrives damaged, you must notify us within 24 hours of delivery with photographic evidence
By placing an international order, you acknowledge and accept these conditions.
6. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use them to:
• Keep items in your cart between sessions
• Remember your preferences
• Analyze site traffic and usage patterns
• Support marketing and retargeting efforts (only if applicable)
You can control cookie settings through your browser. Disabling cookies may affect the functionality of our store.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is typically retained for a minimum of 5 years for tax and accounting purposes.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
California Residents (CCPA)
• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal data
• The right to opt out of the sale of personal information (we do not sell your data)
• The right to non-discrimination for exercising your privacy rights
EU/UK Residents (GDPR)
• The right to access, correct, or delete your personal data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time where processing is based on consent
Canadian Residents (PIPEDA)
• The right to access your personal information
• The right to challenge the accuracy of your data
• The right to withdraw consent subject to legal or contractual restrictions
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond within 30 days.
9. Children's Privacy
Our store is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to remove that information.
10. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Our store is hosted on Shopify, which maintains industry-standard security certifications including PCI-DSS compliance for payment data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our store after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Obsidian Threads
Email: obsidianthreads2026@gmail.com
Website: [yourwebsite.com]